| 1,How can I get a refund on my order? |
Please enter "My Order",then click " I Want a Refund,Please confirm your reservation information, then click OK to finish your refund.All refunds will be transferred back to the original credit card or secured bank account(s) within three to seven working days.
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| 2, What is a order number? |
When you complete your online reservation, a reservation number will be automatically created ... and you may make an online inquiry to your reservation record with this number.
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| 3,Is this online reservation service provided for all China Southern Airlines flights? |
Sorry, not all China Southern Airlines' flights have this Internet service. Please look at the reservation online service page for additional information.
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| 4, I live in Guangzhou and my friend is returning from Canada. He will fly to Wuhan from Beijing Capital Airport. Can I make online reservation ticket for him when he arrives at Beijing and where can pick up his ticket? |
You can do it online. Once he receives his reservation number and the flight information, he can check-in at China Southern Airlines E-Business service counter at Beijing's Capital Airport.
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| 5,What is valid identification document? |
A valid identification document refers to certificates issued by specific government departments such as personal I.D., valid passport or birth certificate.
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| 6,I want to know which airport in Shanghai my flight will arrive. |
Generally, China Southern Airlines flights arrive at Pudong International Airport. We suggest you look up your flight information online. Just add your departure and arrival city pairs at the"Flight selection"page.
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| 7,Why can"t more than six people make an online reservation in one order? |
Each airline has restrictions on the number of persons who can reserve tickets via the Internet to reduce risk. China Southern Airlines' exclusive E-ticket system only provides for individual flight reservations.
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| 8,How to book chid&infant ticket? |
To buy an infant ticket, passenger should go to China Southern Airlines' Sales Branch or counter at airport.
To buy child ticket, please select child number after choose adult number.Total number cannot exceed 6.
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